Privacy Policy

1.Introduction

wg567 ("Company", "Platform", "we", "us", "our") operates the online gaming platform accessible at https://wg567.cam. This Privacy Policy ("Policy") describes how we collect, use, store, share and protect personal data in connection with the operation of the wg567 Platform.

This Policy applies to all individuals who interact with the wg567 Platform, including registered users ("Players"), visitors who browse without registering, and individuals who communicate with us through customer support channels. It applies regardless of the country or city from which you access the Platform — including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.

By accessing or using the wg567 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we collect and process personal data as described here, you should discontinue use of the Platform. This Policy should be read together with our Terms & Conditions.

2.Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

3.Data We Collect

We collect the following categories of Personal Data in connection with operating the wg567 Platform:

3.1 — Registration & Identity Data

• Full legal name
• Date of birth
• Email address
• Residential address (including city — e.g., Karachi, Lahore, Islamabad)
• Username and account credentials (passwords are stored in hashed form and never accessible to staff)
• Nationality and country of residence
• Phone number (where provided)

3.2 — KYC & Verification Documents

• Government-issued photo ID (e.g., CNIC, passport, driver's licence) — image or scan
• Proof of residential address (e.g., utility bill, bank statement)
• Payment method verification documents (e.g., screenshot of digital wallet, bank account confirmation)
• Source of funds or wealth documentation, where requested under AML procedures

3.3 — Financial & Transaction Data

• Deposit and withdrawal amounts, dates and methods
• Account balance history
• Payment provider reference numbers (for methods such as familiar Pakistan services or bank transfers — references only, not full account numbers)
• Cryptocurrency wallet addresses, where applicable

3.4 — Gaming Activity Data

• Bet history, game session records, sport markets wagered on
• Win and loss records
• Bonus usage and wagering progress
• Self-imposed responsible gambling limit settings

3.5 — Technical & Device Data

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Geolocation data derived from IP address (not GPS)
• Session timestamps and duration

3.6 — Communications Data

• Records of Live Chat, email and Help Center interactions with Customer Support
• Content of support tickets and complaints submitted
• Marketing communication preferences and opt-in/opt-out records

4.How We Collect Data

We collect Personal Data through the following means:

• Directly from you — when you register an account, complete KYC, make a deposit or withdrawal, use the Live Chat or Help Center, or contact us by email.
• Automatically — through cookies, server logs and analytics tools as you browse and use the Platform. This includes technical and device data such as your IP address, browser details and session activity.
• From third-party service providers — including payment processors (who may confirm transaction details), identity verification providers (who assist with KYC document checks), fraud prevention services and analytics platforms that process data on our behalf under data processing agreements.
• From publicly available sources — where permitted under applicable law, for fraud prevention or regulatory compliance purposes (e.g., sanctions screening).

5.Purposes of Data Processing

wg567 processes your Personal Data for the following specific purposes:

6.Legal Basis for Processing

We process your Personal Data only where we have a valid legal basis to do so. The legal bases we rely on are:

• Contractual Necessity: Processing required to perform our contract with you — including account operation, payment processing and KYC verification — is necessary to provide the wg567 service you have registered for.
• Legal Obligation: Processing required to comply with applicable laws, licensing conditions, anti-money-laundering regulations, sanctions screening obligations and regulatory reporting requirements.
• Legitimate Interests: Processing carried out for our legitimate business interests — including fraud prevention, platform security, responsible gambling monitoring and aggregate analytics — where those interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit, freely given consent — primarily for direct marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7.Data Sharing & Disclosure

wg567 does not sell, rent or trade your Personal Data to third parties. We may share your data with the following categories of recipients only for the purposes described in this Policy:

• Payment Service Providers: To process deposits and withdrawals. These providers receive only the minimum data necessary to complete the transaction. Payment services familiar to Pakistani users — such as those handling bank transfers or digital wallet transactions — receive only reference-level data required for transaction processing and are bound by their own data protection obligations.
• Identity Verification Providers: Third-party KYC platforms that assist with document verification and age-checking, operating under data processing agreements with strict confidentiality obligations.
• Fraud Prevention Services: Providers who help identify suspicious account activity, flagged IP addresses or known fraud patterns.
• Game and Technology Providers: Studio partners and platform technology providers who require session data to deliver games, settle bets and generate audit trails.
• Regulatory and Law Enforcement Authorities: Where required by law, court order, licensing condition or in response to a legitimate formal request from an authority with jurisdiction.
• Professional Advisors: Legal counsel, auditors and compliance consultants, subject to professional confidentiality obligations.
• Business Successors: In the event of a merger, acquisition or sale of the business, Personal Data may be transferred to the successor entity, subject to continued data protection obligations and prior notification to affected users where practicable.

All third-party recipients who process Personal Data on our behalf are bound by written data processing agreements requiring them to handle data only as instructed and in compliance with applicable data protection standards.

8.International Data Transfers

As an internationally operated platform, wg567 may transfer your Personal Data to servers and service providers located in countries outside Pakistan and outside the European Economic Area. Where such transfers occur, we ensure that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Binding corporate rules where applicable.
• Adequacy decisions recognising the receiving country's data protection standards as equivalent.
• Explicit consent from the User, where no other safeguard is available and the transfer is in the User's interests.

If you would like further information about the specific safeguards applied to any international transfer of your data, please contact our support team.

9.Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account's active status plus any applicable post-closure retention period required by law or licensing conditions.
• KYC & AML Records: Identity and financial verification documents are typically retained for a minimum of five (5) years following the end of the business relationship, in line with standard anti-money-laundering regulatory requirements.
• Transaction Records: Deposit, withdrawal and gaming transaction records are retained for the period required by the operator's licensing obligations, typically five (5) years or longer.
• Support Communications: Customer support records are retained for a minimum of two (2) years after resolution, or longer where a complaint or dispute remains unresolved.
• Marketing Data: Records of marketing preferences and opt-in/opt-out history are retained for the lifetime of your account plus a reasonable period after closure, to demonstrate compliance with applicable marketing regulations.

When Personal Data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

10.Cookies & Tracking Technologies

wg567 uses cookies and similar tracking technologies (such as web beacons, pixel tags and local storage) on the Platform. The following categories of cookies are used:

You can manage non-essential cookie preferences through your browser settings at any time. Disabling certain cookies may affect Platform functionality. Essential cookies cannot be disabled without preventing the Platform from operating correctly.

11.Data Security

wg567 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, disclosure or destruction. These measures include but are not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive stored data, including KYC documents and financial records.
• Hashed password storage — passwords are never stored or accessible in plain text.
• Two-factor authentication (2FA) available for account login.
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis.
• Regular security audits, penetration testing and vulnerability assessments.
• Incident response procedures for detecting and responding to data breaches.

Notwithstanding these measures, no internet transmission or data storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant authorities as required under applicable law.

You are responsible for maintaining the security of your account credentials. wg567 will never ask for your password through Live Chat, email or any other channel.

12.Your Data Rights

Subject to applicable data protection law and the exceptions set out below, you have the following rights in relation to your Personal Data held by wg567:

To exercise any of these rights, please contact our Customer Support team via Live Chat or email. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days, subject to identity verification and any legal exceptions.

Please note that certain rights are subject to exceptions. For example, we may be required by law to retain KYC and transaction records for a minimum period regardless of a deletion request. We will always explain the applicable exception clearly when declining to fulfil a request in full.

13.Minors & Age Verification

The wg567 Platform is strictly intended for adults aged 18 or older, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals who are under the applicable minimum age.

Age verification is a required step in the KYC process. Where we discover that a minor has registered an account, all associated Personal Data will be deleted as promptly as possible, consistent with legal requirements, and the account will be permanently closed.

14.Marketing Communications

wg567 may send marketing communications — including promotional offers, bonus notifications, event announcements and Platform updates — to registered users who have opted in to receive them. Marketing communications are sent by email and, where applicable, through in-platform notifications.

We will not send marketing communications to users who have not provided explicit consent. You may withdraw your consent and opt out of marketing at any time by:

• Clicking the unsubscribe link in any marketing email.
• Updating your communication preferences in your account settings.
• Contacting Customer Support via Live Chat or email with an opt-out request.

Opting out of marketing communications will not affect your ability to use the Platform or your receipt of essential account communications (e.g., transaction confirmations, security alerts, KYC requests).

15.Third-Party Links & Services

The wg567 Platform does not include links to third-party websites unrelated to our service. However, third-party services integral to Platform operation — such as game providers, payment processors and analytics tools — may collect technical data directly from your device in the course of delivering their services.

Where third-party services process your data as part of Platform delivery, they do so under data processing agreements and are contractually bound to handle data only as instructed and in compliance with applicable data protection standards. wg567 is not responsible for the independent privacy practices of any third-party provider beyond the scope of such agreements.

16.Policy Amendments

wg567 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or operational requirements. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Where changes are material — for example, a change in the types of data collected, a new purpose for processing, or a new category of recipient — we will make reasonable efforts to notify registered users by email or via an on-platform notice before the changes take effect. Your continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data.

17.Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how wg567 has handled your Personal Data, please contact us through the following channels:

• Live Chat: Available 24/7 from your account dashboard — the fastest channel for privacy queries and data requests.
• Help Center: Accessible within your account — submit a support ticket for non-urgent data enquiries.
• Email: [email protected] (plain text — not a clickable link; please copy and paste into your email client).

We will acknowledge all privacy-related enquiries within five (5) business days. Formal data subject rights requests will be responded to within thirty (30) days. Where a request is complex or numerous, we may extend this period by a further sixty (60) days, with notification to you within the initial thirty-day period.

If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the appropriate data protection supervisory authority in the jurisdiction governing our operations, as identified in the operator's licensing documentation.